You can select different shipping methods at checkout. We operate with Fedex for domestic and international orders which include insured and trackable shipping. The rate is calculated at checkout and depends on the total cost of your items. If for any reason you do not get a calculated shipping rate, we will reach out to you with available options and pricing.

Once your item has been finalized and dispatched, you will receive an email with your tracking number.

If you need express shipping or wish to ship with a different carrier, please contact us and we will assist you with checkout.

Specifics

Free shipping on all Canadian orders over $1500.

• Local pick-up is usually available two business days after completion of your order. Please keep in mind that pick-up is only available Monday through Friday.

• Shipping in Toronto We offer a flat $20 fee for delivery within Downtown Toronto (select Courier1 at checkout)If you require more information or need a specific shipping rate quote, please reach out to us and we will be more than happy to assist you.

Duties and Tax

Taxes are charged on all products shipped within Canada.

You will be required to pay any applicable VAT, taxes and charges required by the country of import. Please contact your local Customs Office for further information about duties and charges. Kaja Erika Jørgensen will not be liable for these charges.                                                               

Warranty

While we strive to create durable and long-lasting pieces, accidents happen and on occasion small stones may pop out with the wear and tear of everyday life. We are happy to fix these issues free of charge within 1 year of purchase. We reserve the right to determine normal wear and usage before making that call. However we ask that you cover the shipping costs where required. Beyond the warranty date we would be happy to repair your KEJ Jewelry for a charge. Request a repair by filling out our contact us form.